Most questions are answered in the help centre. For anything else, email hello@swimvity.com or use the contact form.
What to include
- Your business name and the email you sign in with.
- What you were trying to do and what happened (a screenshot helps).
- Never your password, and please don't send families' or children's details unless we ask.
When we reply
We aim to reply within one working day (Australian Eastern time). If parents can't book or your availability looks wrong, put “Urgent” in the subject. We aim to acknowledge those within four business hours. These are aims while we're small, not contractual guarantees.
If something is broken for everyone
We'll email affected instructors with what's happening and when it's fixed.