Your account
Export, close your account, or delete a family's details
Your data is yours.
Download your data
Settings → Account & security → Download my business data. It includes families, lessons, payments and invoices.
Close your account
Cancel any subscription in Billing first. Then Settings → Account & security → Close account. Your account becomes read-only at once. The Swimvity team deletes it by hand no earlier than 30 days later, apart from records the law requires us to keep; if it has invoices or payment records, we contact you before deleting anything. You can cancel the closure until it's completed.
A family asks you to delete their details
Open the family → History → Erase this family's details. Names, contact details, notes, children's details and addresses are removed. Unnamed lesson and payment amounts stay for your records, and issued invoices are kept as legal documents. End any regular lessons first.
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